Last Updated: July 22, 2026

At IM21, operated by JAYABEN JASHVANTBHAI PATEL, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.im21.in or purchase products from us.

1. Business Information

• Brand Name: IM21

• Operated by: JAYABEN JASHVANTBHAI PATEL

• Legal Entity : JAYABEN JASHVANTBHAI PATEL

• GST NO : 24AQZPP0718R1ZW

• Registered Business Address:
  Near Amba Talavadi, 1st Floor, Plot No. 16, Bhaktinandan Housing Society, Aamba Talavadi Road, Katargam, Surat, Gujarat – 395004, India

• Phone / WhatsApp: +91 9408134289

• Email: support@im21.in

• Business Hours: Monday to Saturday: 9:30 AM – 6:30 PM (IST)

2. Information We Collect

We may collect the following information:

• Name
• Mobile number
• Email address
• Shipping and billing address
• Order details
• Payment transaction status (we do not store debit or credit card details)
• Device information
• IP address
• Browser information
• Cookies and website usage information

3. How We Use Your Information

Your information is used to:

• Process and deliver your orders.
• Provide customer support.
• Send order confirmations and shipping updates.
• Process refunds and returns.
• Improve our products and services.
• Prevent fraud and unauthorized transactions.
• Comply with legal obligations.

4. Payment Information

Payments are processed securely through trusted third-party payment providers. IM21 does not store your complete debit card, credit card, or UPI credentials on our servers.

5. Cookies

We use cookies and similar technologies to:

• Improve website functionality.
• Remember your preferences.
• Analyze website traffic.
• Enhance your shopping experience.

You can disable cookies through your browser settings; however, some website features may not function properly.

6. Sharing of Information

We may share your information only with:

• Courier and logistics partners for order delivery.
• Payment gateway providers for payment processing.
• Technology and hosting providers that operate our website.
• Government authorities when required by applicable law.

We do not sell or rent your personal information to third parties for marketing purposes.

7. Data Security

We use reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil your orders.
• Provide customer support.
• Meet legal, accounting, and tax obligations.
• Resolve disputes and enforce our policies.

9. Your Rights

Subject to applicable law, you may request to:

• Access your personal information.
• Correct inaccurate information.
• Update your details.
• Request deletion of personal information where legally permitted.

To exercise these rights, contact us at support@im21.in.

10. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways, shipping providers, analytics tools, and social media platforms. Their privacy practices are governed by their own policies.

11. Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with the revised "Last Updated" date.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

• Brand Name: IM21

• Operated by: JAYABEN JASHVANTBHAI PATEL

• Legal Entity : JAYABEN JASHVANTBHAI PATEL

• GST NO : 24AQZPP0718R1ZW

• Registered Business Address:
  Near Amba Talavadi, 1st Floor, Plot No. 16, Bhaktinandan Housing Society, Aamba Talavadi Road, Katargam, Surat, Gujarat – 395004, India

• Phone / WhatsApp: +91 9408134289

• Email: support@im21.in

• Business Hours: Monday to Saturday: 9:30 AM – 6:30 PM (IST)