Privacy policy

Privacy Policy

Last Updated: December 01, 2025

At IM21 (accessible from www.im21.in), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by IM21 and how we use it.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

  • Personal Information: When you place an order or register on our site, we collect your Name, Phone Number, Email Address, Shipping Address, and Billing Address.
  • Payment Information: We do not store your credit card or banking details on our servers. All payment transactions are processed through secure third-party payment gateways (such as Razorpay, PhonePe, or Stripe) which adhere to the highest security standards (PCI-DSS compliance).
  • Device & Log Information: When you visit our site, we automatically collect information about your device, including your IP address, browser type, and operating system to improve your browsing experience.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process and deliver your orders accurately.
  • To communicate with you regarding your order status (via Email, SMS, or WhatsApp).
  • To send you invoices and order confirmations.
  • To detect and prevent fraud and abuse of our services.
  • To improve our website functionality and customer service.

3. Sharing of Information (Third Parties)

We value your privacy and do not sell your personal data to anyone. However, we share necessary data with trusted third parties to fulfill your services:

  • Logistics Partners: We share your Name, Address, and Phone Number with courier partners (e.g., Delhivery, BlueDart, Xpressbees) to deliver your package.
  • Payment Processors: Your payment data is securely handled by our payment gateway partners to process transactions.
  • Legal Requirements: We may disclose information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).

4. Cookies and Tracking Technologies

Like any other website, IM21 uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.

You can choose to disable cookies through your individual browser options.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is encrypted via Secure Socket Layer (SSL) technology.

6. Your Rights (GDPR & Indian IT Act)

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of incorrect or incomplete data.
  • Request deletion of your personal data (subject to legal retention requirements).
  • Opt-out of marketing communications at any time.

7. Children's Privacy

IM21 does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any issues with your delivery or product, please contact our support team immediately.

Email: support@im21.in
Phone / WhatsApp: +91 9408134289
Working Hours: Monday to Saturday – 9:30 AM to 6:30 PM

Physical Address:
IM21
NEAR AMBA TALAVADI, 1ST FLOOR, PLOT NO 16, BHAKTINANDAN HOUSING SOCIETY, AAMBA TALAVADI ROAD, KATARGAM, SURAT,GUJARAT 395004 India